Returns Policy

Last Updated: [12/12/2025]

At EastJump, we aim to provide high-quality products and a reliable shopping experience. This Returns Policy explains the conditions under which returns, exchanges, and refunds may be accepted.

1. Order Cancellation

  • Orders may be canceled before production begins for a full or partial refund.
  • Once production has started, cancellation may no longer be possible or may incur material and labor costs.
  • Custom-made or personalized products cannot be canceled once production has started.

2. Return Eligibility

Due to the nature of our products, returns are accepted only under the following circumstances:

  • The product is defective due to manufacturing issues
  • The product arrives damaged during shipping
  • The product received is significantly different from the confirmed order

Return requests must be submitted within 7 days of delivery.

3. Non-Returnable Items

  • Custom-made or personalized products
  • Products that have been used, installed, or altered
  • Damage caused by improper use, negligence, or lack of maintenance
  • Normal wear and tear
  • Delays caused by shipping carriers, customs clearance, or force majeure events

4. Return Process

  • Please contact us at info@eastjump.com before returning any item.
  • Include your order number, description of the issue, and clear photo or video evidence.
  • Unauthorized returns will not be accepted.

Once your return request is approved, we will provide further instructions.

5. Refunds

  • Approved refunds will be processed to the original payment method.
  • Refund amounts may be adjusted to reflect production costs, usage, or damage.
  • Refund processing time depends on your payment provider.

6. Shipping Costs

Shipping costs are non-refundable unless the return is due to our error or a confirmed product defect.

7. Exchanges & Repairs

In certain cases, we may offer an exchange, repair, or replacement instead of a refund, depending on the nature of the issue and product condition.

8. Policy Updates

We reserve the right to update this Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions about this Returns Policy, please contact us:

Email: info@eastjump.com
Website: https://www.eastjump.com